Terms & Conditions

Welcome to Snapask operated by Snapask (Holdings) Inc.

By accessing the Snapask application or the website found at snapask.co whether through a mobile device, mobile application or computer (collectively, the "Service") you agree to be bound by these Terms of Use (this "Agreement"), whether or not you create a Snapask account. If you wish to create a Snapask account and make use of the Service, please read these Terms of Use.

These Terms govern your rights and obligations (whether as a guest or a registered user) regarding the access and/or use of Snapask' website, mobile application or any Internet service (including any associated software supplied by Snapask) (collectively referred to as "Platform") under Snapask's control or ownership. These Terms constitute a legally binding agreement between Snapask Holdings Pte Ltd (including all its subsidiaries, related and/or associated companies) (these entities are collectively referred to as "Snapask", "we", "us" or "our"), the proprietor of all rights in and to the Platform and/or Service, and you, the user of the Platform and/or Service.

1. Definitions and Interpretation

(a) In these terms and conditions, the following definitions and rules of interpretation apply unless otherwise defined or the context requires otherwise:

"App" shall mean Snapask, the software provided by Snapask (Holdings) Inc., supplied by us and downloaded and installed by you on your mobile device through which you may obtain the Services.

"Student" shall mean a user who has signed up to our services, can purchase a subscription account and will have services as mentioned in Section 3(b).

"Tutor" shall mean a user who has signed up to our services, submitted the required documentation as mentioned in Section 3(c) to prove his or her identity and educational qualifications and has the ability to provide services to Students and generate content for Snapask.

"Hong Kong" shall mean Hong Kong Special Administrative Region of the People's Republic of China.

"Singapore" shall mean the Republic of Singapore

"Taiwan" shall mean Republic of China or 中華民國

(b) Headings are for convenience only and do not affect interpretation. The singular includes the plural and the masculine shall include the feminine and neuter and vice versa.

(c) A reference to a person, corporation, trust, partnership, unincorporated body or other entity includes any of them.

2. License of App

(a) Subject to your compliance with these Terms, we grant you a limited non-exclusive, non-transferable licence to download and install one copy of the App on your mobile device and to run such copy of the App solely for your own personal use.

(b) Your use of Snapask grants you no rights in relation to our intellectual property rights (including, without limitation, copyright, trade marks, logos, graphics, photographs, animations, videos and text or rights in and to the App and applications) or the intellectual property of our retail or advertising partners, other than the non-transferable, personal right to use and receive the Services in accordance with these Terms.

(c) You must not

  1. license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or the App in any way;
  2. modify or make derivative works based upon the Services or App;
  3. create Internet "links" to the Services or "frame" or "mirror" any App on any other server or wireless or Internet-based device;
  4. reverse engineer or access the App in order to
    • design or build a competitive product or service,
    • design or build a product using similar ideas, features, functions or graphics of the Services or App, or
    • copy any ideas, features, functions or graphics of the Services or App, or
  5. launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Services or App
  6. remove any copyright, trademark or other proprietary notices from any portion of the Services
  7. attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

3. Services

(a) We offer a technology platform to provide information and a means for you to obtain tutoring services from Tutors through the use of Snapask. Snapask will allow you to send a request for tutoring services (together with details of you and your question and question image) to Tutors and each relevant Tutor has the sole discretion to accept or reject each such request.

(b) Students are users who can use our app to post questions in the form of text information and images and have these questions answered by tutors. In addition, they can also read and interact with static content available through the app and the website(s) based on their subscription tiers.

(c) Tutors are users who can use our app to answer the questions posted by students and may, upon the sole discretion of us and our partners, receive monetary compensation should they abide by the guidelines, terms and conditions and policies set forth by Snapask and Snapask (Holdings) Inc. They are also required to submit to Snapask their educational and academic qualifications along with all necessary proof as deemed by Snapask.

(d) You acknowledge and agree that we only act as an intermediary between you and the Tutors and we are not your agent or the agent of the Tutor. We are not responsible for the behaviour, negligence, conduct, actions or inactions on the part of the Tutor that you may use (through Snapask or otherwise). Any contract for the provision of tutorial or academic services is between you and the Tutors and not us. We shall never be a party to any agreement (to be) entered into between you and any Tutors. If you have any complaint in relation to the services provided you may provide us a with a sufficient evidence and we will attempt to resolve the issue on a best effort basis.

(e) You must keep secure and confidential and not disclose to any third party any username or password that we may provide to you in relation to access to Snapask and the Services.

(f) We shall assume that any person using your mobile device, your username and password is you or a person authorized by you.

4. Term and Termination

This Agreement will remain in full force and effect while you use the Service and/or have a registered account with Snapask. The Company may terminate or suspend your account at any time without notice if the Company believes that you have breached this Agreement, or for any other reason, with or without cause, in its sole discretion. Upon such termination or suspension, you will not be entitled to any refund of unused fees for in app purchases. The Company is not required to disclose, and may be prohibited by law from disclosing, the reason for the termination or suspension of your account. After your account is terminated for any reason, all terms of this Agreement survive such termination, and continue in full force and effect, except for any terms that by their nature expire or are fully satisfied.

5. Your Interactions with Other Users

(a) YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. YOU UNDERSTAND THAT THE COMPANY CURRENTLY DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS OR SCREENINGS ON ITS USERS. THE COMPANY ALSO DOES NOT INQUIRE INTO THE BACKGROUNDS OF ALL OF ITS USERS OR ATTEMPT TO VERIFY THE STATEMENTS OF ITS USERS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS. THE COMPANY RESERVES THE RIGHT TO CONDUCT ANY CRIMINAL BACKGROUND CHECK OR OTHER SCREENINGS, AT ANY TIME AND USING AVAILABLE PUBLIC RECORDS.

(b) The Company is not responsible for the conduct of any user. In no event shall the Company, its affiliates or its partners be liable (directly or indirectly) for any losses or damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of the Service including, without limitation, death, bodily injury, emotional distress, and/or any other damages resulting from communications or meetings with other users or persons you meet through the Service. You agree to take all necessary precautions in all interactions with other users, particularly if you decide to communicate off the Service or meet in person, or if you decide to send money to another user. You understand that the Company makes no guarantees, either express or implied, regarding the accuracy and efficacy of the tutor's ability to answer your questions, communicate with you and provide you with any academic help when using this Service. You should not provide your financial information (for example, your credit card or bank account information), or wire or otherwise send money, to other users.

6. Free Trials

(a) Your Snapask membership may start with a free trial. The free trial period of your membership lasts for a predetermined amount of time that will be mentioned to you prior to signing up for our services, or as otherwise specified during sign-up and is intended to allow new members and certain former members to try the service. You will be notified during sign-up whether you are eligible for a free trial.

(b) We will bill your Payment Method for your monthly membership fee at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. To view the monthly membership price and end date of your free trial period, visit our website and click the "Billing details" link on the "Your Account" page. If you have purchased your Subscription through Apple's App Store and Google's Play Store, you will have to visit you visit the respective "Account Settings" page in order to make modifications to your subscription. You will not receive a notice from us that your paid membership has begun.

7. Payments, Subscriptions, Cancellations and Promotions

(a) The membership fee for our premium tier services will be billed on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of your paid membership. In some cases the timing of your billing may change, for example if your Payment Method has not successfully settled or if your paying membership began on a day not contained in a given month.

(b) You can change your Payment Method by visiting our website and clicking on the "Your Account" link. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not change your Payment Method or cancel your account, we may suspend your access to the service until we have obtained a valid Payment Method. You authorize us to continue billing the Payment Method, as it may be updated and you remain responsible for any uncollected amounts. This may result in a change to your payment billing dates. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges. Check with your Payment Method service provider for details.

(c) Generally. From time to time, Snapask may offer additional products and services for purchase ("in app purchases") through the App Store ℠, Google Play or other application platforms authorized by Snapask (each, a "Software Store"). If you choose to make an in app purchase, you will be prompted to enter details for your account with the mobile platform you are using (e.g., Apple, Android, etc.) ("your IAP Account"), and your IAP Account will be charged for the in app purchase in accordance with the terms disclosed to you at the time of purchase as well as the general terms for in app purchases that apply to your IAP Account. In app purchases may include a free trial period. At the end of the free trial period, you will be charged the price of the subscription and will continue to be charged until you cancel your subscription. To avoid any charges, you must cancel before the end of the trial period. If you purchase an auto-recurring periodic subscription through an in app purchase, your IAP Account will be billed continuously for the subscription until you cancel in accordance with the platform terms. In all cases, please refer to the terms of your application platform which apply to your in app purchases.

(d) You can cancel your Snapask membership at any time, and you will continue to have access to the Snapask service through the end of your monthly billing period. We do not provide refunds or credits for any partial-month membership periods. To cancel, go to the "Your Account" page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. If you signed up for Snapask using your account with a third party as a Payment Method and wish to cancel your Snapask membership at any time, including during your free trial, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from, the Snapask service through that third party. You may also find billing information about your Snapask membership by visiting your account with the applicable third party.

(e) We may from time to time offer promotions on Snapask. We reserve the right to amend, suspend, withdraw or terminate, whether in whole or part, any and all such promotions without prior notice and at our absolute discretion.

8. Indemnification

By accepting these Terms and using Snapask or the Services, you agree that you shall defend, indemnify and hold us, our affiliates, our licensors, and each of our and their respective officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with:

  • your violation or breach of any term of these Terms or any applicable law or regulation, whether or not referenced herein;
  • your violation of any rights of any third party, including Participating Providers arranged via Snapask, or
  • your use or misuse of Snapask or the Services.

9. Disclaimers

You acknowledge and agree that neither the Company nor its affiliates and third party partners are responsible for and shall not have any liability, directly or indirectly, for any loss or damage, including personal injury or death, as a result of or alleged to be the result of

  1. any incorrect or inaccurate Content posted in the Service, whether caused by users or any of the equipment or programming associated with or utilized in the Service;
  2. the timeliness, deletion or removal, incorrect delivery or failure to store any Content, communications or personalization settings;
  3. the conduct, whether online or offline, of any user;
  4. any error, omission or defect in, interruption, deletion, alteration, delay in operation or transmission, theft or destruction of, or unauthorized access to, any user or user communications; or
  5. any problems, failure or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to users or to any other person's computer or device related to or resulting from participating or downloading materials in connection with the Internet and/or in connection with the Service.

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, THE COMPANY PROVIDES THE SERVICE ON AN "AS IS" AND "AS AVAILABLE" BASIS AND GRANTS NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE SERVICE (INCLUDING ALL CONTENT CONTAINED THEREIN), INCLUDING (WITHOUT LIMITATION) ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, SECURE OR THAT ANY DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR AND HEREBY WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGE TO YOUR DEVICE, COMPUTER SYSTEM, INTERNET ACCESS, DOWNLOAD OR DISPLAY DEVICE, OR LOSS OR CORRUPTION OF DATA THAT RESULTS OR MAY RESULT FROM THE DOWNLOAD OF ANY SUCH MATERIAL. IF YOU DO NOT ACCEPT THIS LIMITATION OF LIABILITY, YOU ARE NOT AUTHORIZED TO DOWNLOAD OR OBTAIN ANY MATERIAL THROUGH THE SERVICE.

From time to time, the Company may make third party opinions, advice, statements, offers, or other third party information or content available through the Service. All third party content is the responsibility of the respective authors thereof and should not necessarily be relied upon. Such third party authors are solely responsible for such content.

THE COMPANY DOES NOT:

  1. GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY THIRD PARTY CONTENT PROVIDED THROUGH THE SERVICE, OR
  2. ADOPT, ENDORSE OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE BY ANY PARTY THAT APPEARS IN THE SERVICE. UNDER NO CIRCUMSTANCES WILL THE COMPANY OR ITS AFFILIATES BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE RESULTING FROM YOUR RELIANCE ON INFORMATION OR OTHER CONTENT POSTED IN THE SERVICE, OR TRANSMITTED TO OR BY ANY USERS.

In addition to the preceding paragraph and other provisions of this Agreement, any advice that may be posted in the Service is for informational and entertainment purposes only and is not intended to replace or substitute for any professional educational, financial, medical, legal, or other advice. The Company makes no representations or warranties and expressly disclaims any and all liability concerning any treatment, action by, or effect on any person following the information offered or provided within or through the Service. If you have specific concerns or a situation arises in which you require professional or medical advice, you should consult with an appropriately trained and qualified specialist.

The Service may contain, and the Service or third parties may provide, advertisements and promotions offered by third parties and links to other web sites or resources. You acknowledge and agree that the Company is not responsible for the availability of such external websites or resources, and does not endorse and is not responsible or liable for any content, information, statements, advertising, goods or services, or other materials on or available from such websites or resources. Your correspondence or business dealings with, or participation in promotions of, third parties found in or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance upon, any such content, information, statements, advertising, goods or services or other materials available on or through any such website or resource.

10. Modification of Terms and the Services

We may, at our sole discretion, from time to time amend or otherwise modify or replace any of these Terms, or change, suspend or discontinue Snapask or the Services (including but not limited to the availability of any feature or content) by sending you notice through Snapask or by posting a notice on our website at www.snapask.co, which shall be effective and binding on you upon notice or posting. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability.

11. Personal Data and Privacy

The collection, use, storage and transfer of your personal data are generally subject to our privacy policy and personal information collection statement, the latest version of which is at www.snapask.co . Our privacy policy, as may be amended and updated from time to time at our sole discretion, is incorporated by reference into these Terms.

12. Miscellaneous

(a) You may not assign or transfer any of your rights or obligations under these Terms to any person without our prior written approval. We may assign and transfer any of our rights and obligations under these Terms to any person.

(b) We may give notice by means of a general notice on Snapask, or by electronic mail to your email address on record in our account information, or by written communication sent by regular mail to your address on record in our account information.

(c) If any provision under these Terms is rendered void, illegal or unenforceable in any respect under any applicable law, the validity, legality and enforceability of the remaining provisions shall not in any way be affected by it and shall continue to apply.

(d) The original text of these Terms is in English. In the event of any inconsistency between the English text and any foreign language translation, the English text shall prevail.

13. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore. Both you and us agree to submit to the exclusive jurisdiction of the courts of Singapore as regards any dispute or matter arising under these Terms.